Terms of Service

Last updated: 22/09/2025

Welcome to Beyond Baseline. By booking and receiving services with me (Angelica Drobny, Physiotherapist & Health Coach), you agree to the following terms and conditions. Please read them carefully before starting treatment.

1. Services Provided

  • Physiotherapy or personal training (home visits or online)

  • Sports massage and stretching

  • Health and behaviour change coaching (online or in-person)

All services are delivered in line with HCPC and CSP professional standards. Coaching and health guidance are not substitutes for medical advice from your GP or specialist.

2. Eligibility

  • You must be 18 years or older to book a session (or have a parent/guardian present if under 18).

  • You must provide accurate health information prior to treatment.

3. Booking & Payment

  • Bookings are made online via Splose (secure booking system).

  • Payment is required at the time of booking unless otherwise agreed.

  • Prices are clearly displayed on the website and may be subject to change with notice.

4. Cancellations & Refunds

  • You must provide at least 24 hours’ notice to cancel or reschedule.

  • Cancellations with less than 24 hours’ notice will be charged at 100% of the session fee.

  • No refunds are given for missed sessions or no-shows.

  • If I (the practitioner) must cancel, you will be offered a full refund or rescheduled appointment.

5. Health & Safety

  • It is your responsibility to disclose relevant health conditions, injuries, or medical history.

  • If you are unsure whether physiotherapy, massage, or exercise is safe for you, please consult your GP before booking.

  • I reserve the right to decline treatment if it is unsafe or inappropriate.

6. Confidentiality & Data Protection

  • All clinical records are stored securely in Splose, in compliance with GDPR, HCPC, and CSP requirements.

  • Information will not be shared without your consent, except where required by law (e.g. safeguarding concerns).

  • Please see the Privacy Policy for full details.

7. Limitation of Liability

  • While every effort is made to provide safe and effective care, Beyond Baseline is not liable for injuries, illnesses, or adverse events that arise where full disclosure of health information has not been provided.

  • Results may vary depending on your individual health, effort, and adherence.

8. Online & Remote Services

  • Online consultations are delivered via secure platforms.

  • By booking, you confirm you understand the limitations of remote physiotherapy and that it may not be suitable for all conditions.

  • You are responsible for ensuring a safe space to exercise during online sessions.

9. Professional Standards

  • I am registered with the Health and Care Professions Council (HCPC), a member of the Chartered Society of Physiotherapy (CSP) and the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).

  • I operate under their codes of conduct, ethics, and professional accountability.